FAQs
Our team is always here to assist you.
Delivery and Ordering
The processing of your order, the manufacture of the products and delivery (free of charge) require a maximum of 10 to 15 working days for our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
You can track your order by clicking on the link at the bottom of the page: Parcel Tracking
We deliver our products worldwide. There is no minimum order quantity and all our deliveries are free of charge (excluding French overseas departments and territories).
If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Do not worry, your parcel will arrive shortly.
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery service, our team handles disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier and leave you to “sort it out yourself”. We take full responsibility by immediately sending you a new parcel at our expense.
Please do not hesitate to contact us by email. Our team will do their utmost to meet your expectations.
Deliveries to French overseas territories (DOM-TOM) generally take longer (up to 2 months from the date of order) in order to remain financially accessible. An additional delivery charge will be applied for the following countries:
– Guadeloupe
– Guyana
– Reunion Island
– Martinique
– Mayotte
– New Caledonia
– Saint Barthélemy
– Saint Pierre and Miquelon
– Saint Martin
– Wallis and Futuna
– French Polynesia
The processing of your order, the manufacture of the products and delivery (free of charge) require a maximum of 10 to 15 working days for our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
You can track the progress of your order by clicking on the link at the bottom of the page: Parcel Tracking.
We deliver our products worldwide. There is no minimum order quantity and all our deliveries are free of charge (excluding French overseas territories).
If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Do not worry, your parcel will arrive shortly.
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery service, our team handles disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier and leave you to “sort it out yourself”. We take full responsibility by immediately sending you a new parcel at our expense.
Please do not hesitate to contact us by email. Our team will do their utmost to meet your expectations.
Deliveries to French overseas territories (DOM-TOM) generally take longer (up to 2 months from the date of order) in order to remain financially accessible. An additional delivery charge will be applied for the following countries:
– Guadeloupe
– Guyana
– Reunion Island
– Martinique
– Mayotte
– New Caledonia
– Saint Barthélemy
– Saint Pierre and Miquelon
– Saint Martin
– Wallis and Futuna
– French Polynesia
Cancellation and Returns
Yes, as long as your order is not ” being processed “.
It is entirely possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price.
Please do not hesitate to contact us by email. Our team will do their utmost to meet your needs.
Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in its original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.
Other Questions
We make your shopping experience as easy as possible.
1. Select the desired product(s)
2. Click on “Add to basket”.
3. Click on the bag icon in the top right corner (your ‘shopping basket’) to finalise your purchases.
We also offer you the option of creating an account to make the process even simpler.
No. Except in exceptional cases, we only accept one discount code per order.
We ship products worldwide in full compliance with the law. However, the buyer is responsible for import taxes in their country, and we accept no liability in this regard.
If you would like to place a bulk order, please email our team.
For any enquiries, please send a message to the email address at the bottom of the page.
The processing of your order, the manufacture of the products and delivery (free of charge) require a maximum of 10 to 15 working days for our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
You can track the progress of your order by clicking on the link at the bottom of the page: Parcel Tracking.
We deliver our products worldwide. There is no minimum order quantity and all our deliveries are free of charge (excluding French overseas territories).
If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Do not worry, your parcel will arrive shortly.
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery service, our team handles any disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier and leave you to “sort it out yourself”. We take full responsibility by immediately sending you a new parcel at our expense.
Please do not hesitate to contact us by email. Our team will do their utmost to meet your expectations.
Deliveries to French overseas territories (DOM-TOM) generally take longer (up to 2 months from the date of order) in order to remain financially accessible. An additional delivery charge will be applied for the following countries:
– Guadeloupe
– Guyana
– Reunion Island
– Martinique
– Mayotte
– New Caledonia
– Saint Barthélemy
– Saint Pierre and Miquelon
– Saint Martin
– Wallis and Futuna
– French Polynesia
Safety
Your security is our priority: our website only offers secure and guaranteed payment methods.
We accept:
Credit cards
Debit cards
Our online payment services:
Paypal*
G2A Pay*
*PayPal – As a banking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments. It is simple, fast, free and recognised worldwide for its efficiency.
*G2A Pay – G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa) to give you maximum flexibility when it comes to payment options.
Your bank details or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at this time.
Yes!
The “HTTPS” in our shop’s URLs is proof of the quality of our services. HTTPS is a variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As e-merchants, we are aware that the use of SSL is now essential. It is the best way to protect your data and safeguard you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an ‘s’ which stands for ‘secure’ and is added to the ‘http’ protocol on the website in the address bar.