By placing an order through our shop, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations for our service.
1. General information
Subject to stock availability, we strive to maintain an accurate inventory, but from time to time there may be a stock discrepancy and we may not be able to fulfil all items at the time of your purchase. In this case, we will contact you to find out whether you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a voucher.
2. Shipping costs
Shipping costs are calculated at checkout based on the weight, dimensions and, above all, the destination of the items in your order. Payment for shipping costs will be taken at the time of purchase. This price will be the final price of your order for shipping costs.
3. Returns
The return conditions are available on the Returns and Refunds Policy page, which you will find linked at the bottom of the page.
4. Delivery terms
In general, orders shipped abroad may be in transit for up to 10 days. However, in exceptional cases, this period may be longer (up to 20 days). This varies greatly depending on the type of delivery selected and the supplier associated with the items contained in the order you have placed.
Shipping time
Orders are usually processed within 2 working days of payment. We allow a 24-hour period for the delivery address to be changed.
Our teams contact the storage locations for items from Monday to Friday during normal business hours, except on national holidays, when shipping will not be activated at the storage locations.
When you place an order on our shop, the maximum shipping time is 5 working days. Orders are often shipped within 5 working days. However, delivery may take up to 2 to 4 weeks during this disrupted period.
It is important to note the difference between shipping and delivery. Delivery refers to the transport of items and ensuring their arrival at a destination address. Shipping, on the other hand, refers to the action of sending items from an order.
For this reason, delivery times may exceptionally take up to 5 weeks (5 working days for order processing and 4 weeks for delivery).
These are exceptional total delivery times, but we wish to inform you of them in order to avoid any inconvenience. That said, once this delivery time has been exceeded, i.e. 5 weeks, we wish to keep you satisfied.
To this end, we will offer you solutions such as returning your order at our expense or creating a gift voucher with a value greater than the amount of your initial order. This almost never happens, but we prefer to anticipate such situations and let you know what our customer service policy is in this regard.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or send us an email.
To ensure that your email is processed as quickly as possible, we recommend that you include the following information in your email:
– Your order number
– The email address used when placing your order
– Nom
– First name
– Contents of your order (even approximate)
– Date of your order
If you send us an email, we also advise you to put “Delivery time – Your order number” in the subject line.
Example: “Delivery time – 125698”
Our customer service team will respond to you within 48 working hours by email to deal with your situation.
4.4 Change of delivery address
For requests to change the delivery address, we are able to modify the address at any time before the order is dispatched.
4.5 Shipping to PO Boxes. Our website will only ship to PO Box addresses using postal services. We are unable to offer courier services to these locations at this time.
4.6 Shipping to military addresses
We are able to deliver to military addresses through the USPS. However, we are unable to offer this service using courier services.
4.7 Out-of-stock items
If an item is out of stock, we will contact you to find out whether you would prefer to wait for the item to be restocked or receive a voucher. This voucher will be worth more than the amount of your original order.
4.8 Exceeding the delivery time: If the delivery time has exceeded the expected time, please contact us by email at so that we can process your request.
5. Tracking notifications
Upon dispatch, you will receive a tracking link from which you can track the progress of your shipment based on the latest updates provided by the transport service provider.
6. Parcels damaged in transit
If you notice that a parcel has been damaged during transport, please refuse delivery if possible and contact our customer service department. If the parcel was delivered without you being present, please contact our team by email.
7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of goods as shown on our website when you placed your order.
7.2 Import duties and taxes
Import duties and taxes on international shipments may be payable upon arrival in the destination country. This varies from country to country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned at the customer’s expense, and the customer will receive a refund for the value of the goods paid for, less the cost of return shipping. The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time prior to shipment. If an order has already been shipped, please refer to our refund policy at the bottom of our website.
9. Insurance
Parcels are insured against damage and loss up to the value declared by the carrier. Loss is recorded if the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Unfortunately, we have experienced too many cases of dishonest customers claiming that their order was not delivered, and we cannot rely solely on the customer’s word. However, we will do our utmost to satisfy you by resending the items in your order at our expense or offering you a gift voucher worth more than the amount of your initial order.
9.1 Process for parcels damaged during transport
We will issue a refund or replacement in accordance with the Returns and Refunds Policy, which can be found at the bottom of the page.
9.2 Process for parcels lost in transit
In the event that the postal service confirms a loss in transit, we will do our utmost to satisfy you by resending the items in your order or offering you a gift voucher worth more than the amount of your initial order.
10. Customer service
For any customer service enquiries, please send an email using the form at the bottom of the page.